Contact Us

Prime Tools is a small team, and email is the fastest way to reach us. Write to support@primetools.com with your order number if you have one, and we will answer within one business day.

Order status. Tracking is emailed the moment your order ships. You can also look up any order from your account.

Returns. Hassle-free within 30 days. The returns page explains how it works.

Common questions. Shipping times, authenticity, payment, and more are answered on the FAQ.