If for any reason you are dissatisfied with your purchase, let us know and we'll gladly refund your order. Please keep in mind the following guidelines for our Return Policy:

  • Items must be returned within 30 days of order.
  • Prime Tools will pay for the cost of return shipping.
    • Orders that are received in defective or damaged condition must be reported within 30 days of purchase.
  • All items must have a valid Return Merchant Authorization Number (RMA #) PRIOR to sending the item back to us.
    • Please send customer service an email with your order information and the address from which your item is being returned, so that your RMA # may be approved and generated.
  • Refunds are given in the original method of purchase.

If you have any questions or concerns regarding your return or our return policy, please email customer service for assistance.