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Returns

If for any reason you are dissatisfied with your purchase, let us know and we'll gladly refund your order. Please keep in mind the following guidelines for our Return Policy:

  • Items must be returned within 30 days of order.
  • Prime Tools will pay for the cost of return shipping.
    • Orders that are received in defective or damaged condition must be reported within 30 days of purchase.
  • All items must have a valid Return Merchant Authorization Number (RMA #) PRIOR to sending the item back to us.
    • Please send customer service an email with your order information and the address from which your item is being returned, so that your RMA # may be approved and generated.
  • Refunds are given in the original method of purchase.

If you have any questions or concerns regarding your return or our return policy, please email customer service for assistance.